Business & Operation Support Systems (B/OSS)

ITSM (Information Technology Service Management)

Our IBM Control Desk solution supports main Information Technology Infrastructure Library (ITIL) processes

  • Availability Management
  • Change Management
  • Event Management
  • Financial Management
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Release & Deployment Management
  • Request Fulfilment
  • Service Asset & Configuration Management
  • Service Catalogue Management
  • Service Level Management

BENEFITS OF IMPLEMENTING IBM Control Desk

  • Transparent IT asset lifecycle management to provide inventory management and software license compliance capabilities
  • Single point of contact for managing service requests and handling incidents
  • Reduced risk and supporting service integrity with change, configuration and release management
  • Usability and integration with access to IT services and interaction with service management processes o Reduces training costs and user efficiency with self-service
  • Automation, control and governance by allowing users to automate lower risk activities
  • Helps to ensure that environmental change to the provisioning or a machine outage does not impact service level agreements (SLAs)
  • Delivers support for service providers to help enhance profitability and customer satisfaction
  • Flexibility regarding solution installation (on-site or SaaS solution).

EAM – (Enterprise Asset Management)

IBM Maximo Asset Management is an asset management lifecycle and workflow process management system. It offers “built-in” mobile access, out-of-the box mapping, crew management and analytical insight. It helps manage all types of assets including plant, production, infrastructure, facilities, transportation and communications.

  • The data and business procedures within IBM Maximo support asset, service and work management and also connect with metrics based on decision-making across all industries.
  • Maintenance activity recorded on the asset gives the necessary amount of performance data to provide cost, failure and fit-for-purpose data attributes against that asset.
  • This information is utilized via IBM Maximo’s reporting suite or external reporting tools to trend asset performance and make effective business decisions.
  • This complete perspective allows you to understand all of your assets’ performance, reduce unplanned maintenance costs and increase asset uptime, leading to combined performance improvements.

 

IBM Maximo ADDITIONAL OPTIONS

  • IBM Maximo Linear Asset Management for linear assets such as roads, railways and pipelines.
  • IBM Maximo Scheduler for visual design of work and project plans (Gantt charts). o IBM Maximo Spatial Asset Management for visualizing the spatial relationships among managed assets and other mapped features.
  • IBM Maximo Calibration for calibration of assets and standards that are used to calibrate them.

IT & Network infrastructure Monitoring

Based on Zabbix and OpenNMS technologies monitor any possible performance metrics and incidents in your network:

Network performance

  • Network bandwidth usage
  • Packet loss rate
  • Interface error-rate
  • High CPU or memory utilization
  • Number of tcp connections is anomaly high for this day of the week
  • Aggregate throughput of core routers is low

 

Network health

  • Link is down
  • System status is in warning/critical state
  • Device temperature is too high / too low
  • Power supply is in critical state
  • Free disk space is low
  • Fan is in critical state
  • No SNMP data collection


Configuration changes

  • New device added or removed
  • Network module is added, removed or replaced
  • Firmware has been upgraded
  • Device serial number has changed
  • Interface has changed to lower speed or half-duplex mode

Monitor any possible server performance metrics and incidents:

Server performance

  • High CPU or memory utilization
  • Network bandwidth usage
  • Packet loss rate
  • Interface error rate
  • Number of tcp connections is anomaly high for this day of the week
  • Aggregate throughput of core routers is low

 

Server Availability

  •  Free disk space is low
  • System status is in warning/critical state
  • Device temperature is too high / too low
  • Power supply is in critical state
  • Fan is in critical state
  • No SNMP data collection
  • Network connection is down

Application & Network Performance Monitoring

Prioritize what’s most important to your business and your people so you can see, share and take action in real time. Turn performance into profit with a deeper understanding of user and application behavior using cutting edge technologies of AppDynamics & ThousandEyes.

  • Business performance monitoring and observability for every layer of your tech stack, so that you can work as one to prioritize what matters most See where people connect with your applications and make the most of every interaction with precise, end-to-end user
  • Unmatched clarity for complex application environments, getting business-critical information to the right person, in the right context, at the right time
  • Easily monitor, grow and optimize your application environment according to business priority across both your traditional and cloud native infrastructures
  • Complete visibility of the internet, your virtual workforce, and every global third-party service, full observability of the networks where your business lives
  • Protect your organization and your users from attacks and vulnerabilities with unified business performance and security observability

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